Version: 27 September 2026 · VELUGI LTD · Company number 17483061
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VELUGI is operated by VELUGI LTD, registered in England and Wales under company number 17483061. Our registered office is 34 White Woman Lane, Norwich, NR6 7JB, United Kingdom. These terms apply to consumer purchases from velugi.com.
Contact us at support@velugi.com or write to our registered office.
Choose your items, add them to your basket and review the products, delivery address and total before submitting your order and payment. You can correct your details at checkout. Our ordering process and contract are in English.
We send your order details by email. Please contact us promptly if they are incorrect. If a product is unavailable or we cannot fulfil your order, we will explain and refund payment for anything we cannot supply, together with any delivery charge no longer due. We will not substitute an item or increase the agreed price without your agreement.
Read the product description for dimensions, age guidance and included items. Lifestyle props are not included unless stated. Product descriptions and your statutory rights remain binding.
Prices are in pounds sterling. VELUGI LTD is not currently VAT registered and does not charge VAT. Delivery costs are shown separately before payment. Available payment methods are displayed at checkout.
Standard delivery costs £4.99 per order to eligible postcodes. Free standard delivery applies when the merchandise subtotal is more than £75 after discounts and before delivery charges. A subtotal of exactly £75 attracts the £4.99 charge; free delivery starts at £75.01. The same postcode exclusions apply to paid and free delivery.
Delivery usually takes 3–5 business days from placing your order. Business days are Monday to Friday, excluding bank holidays. Our Delivery Information page explains coverage and delivery arrangements.
Our Returns & Refunds policy forms part of these terms. It explains cancellation rights, return costs, refunds and what to do about faulty, damaged or incorrect goods. An optional cancellation form is available.
Email support@velugi.com with your order details and the problem. We will investigate and explain the proposed resolution. You do not need to pursue our supplier to exercise your rights against VELUGI.
Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for fraud or death or personal injury caused by negligence, or restricts statutory consumer rights.
These terms are governed by the law of England and Wales. This does not remove mandatory protections or access to local courts available to consumers elsewhere in the UK. Later policy changes do not retrospectively replace the terms of an existing order.
We deliver to selected UK mainland postcodes. Some mainland areas and island destinations are excluded. Enter your postcode at checkout to check availability. Paid and free delivery have the same coverage.
Delivery is unavailable to Northern Ireland, the Channel Islands, the Isle of Man, the Scottish islands and certain other mainland and island destinations.
Excluded postcode areas: BT, GY, JE, IM, HS, ZE, IV, KW and BF.
Excluded postcode districts: AB30–38, AB41–56, FK17–21, KA27–28, LL58–78, PA20–80, PH15–50, PO30–41 and TR21–25. Each range includes both endpoints. Other unsupported postcode areas are also unavailable.
Delivery usually takes 3–5 business days from placing your order. Business days are Monday to Friday, excluding bank holidays. Any different product-specific estimate will be shown before purchase.
Orders may arrive in separate parcels, including parcels sent directly by our fulfilment partners. VELUGI remains your point of contact.
Standard delivery is £4.99 per order, with free delivery on orders over £75. See our Terms & Conditions for how discounts and the free-delivery threshold are calculated. Your delivery charge is shown before payment.
Email support@velugi.com with your order number. We will investigate with the delivery partner and explain the next steps. You do not need to resolve a delivery problem directly with our supplier.
Goods remain our responsibility until received by you or a person you nominate, except where you independently appoint a carrier we did not offer. Your statutory rights concerning late delivery remain unaffected.
Contact support@velugi.com with your order details. We handle returns at VELUGI.
For ordinary goods bought online, you can cancel before delivery or tell us within 14 days after the day you receive them. For one order delivered in separate parts, this normally runs from the final delivery. You then have 14 days after notifying us to send the goods back. Any legally required extension of a deadline applies.
Email support@velugi.com or write to our address below with a clear statement that you wish to cancel. An order number helps us find your purchase but is not compulsory. You can use our cancellation form, but it is optional. Our approval is not required to exercise a valid cancellation right.
Seasonal products have the same statutory cancellation rights as other ordinary goods. We do not offer an additional voluntary change-of-mind period beyond those rights. The end of a season or event does not shorten a statutory deadline. Rights relating to faulty or misdescribed goods remain unaffected.
Please include your order number or other details that help us identify the return. Keep evidence of posting.
You pay the direct postage cost when returning an item because you changed your mind, where this was disclosed before purchase. We will not impose return costs where legally required information was not supplied.
Please return all included parts, accessories and instructions. Keep and return the original packaging where possible, and pack everything securely. Opening packaging to inspect an item, or lacking the original packaging, does not automatically remove your statutory rights.
Where legally permitted, we may deduct actual loss of value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. There is no automatic restocking fee.
For a full cancellation, we refund the goods and the basic outbound delivery charge paid. Any extra paid for an optional premium delivery service need not be refunded. For a partial return, we assess any delivery reimbursement due; we do not automatically impose a new delivery charge because the retained items fall below the free-delivery threshold.
We refund without undue delay. Where you return goods, we may wait until we receive them or evidence of sending them, whichever is earlier, and refund within 14 days of that event. If we offer to collect the goods, we refund within 14 days after being told of the cancellation. Refunds use the original payment method unless you expressly agree otherwise, without a refund fee. Lawful deductions for loss of value may apply.
Email support@velugi.com if an item is faulty, damaged, incorrect or not as described. Photos and order details can help us investigate; original packaging is not required to exercise your statutory rights.
You normally have a 30-day short-term right to reject non-conforming goods for a refund. After that, repair or replacement and, where applicable, a price reduction or final rejection may be available. VELUGI bears necessary return costs where legally required. A supplier warranty does not replace your consumer rights.
Refunds under these rights are made without undue delay and within 14 days after we agree you are entitled to one.
You can use this form, or simply email support@velugi.com with a clear cancellation statement. Please see Returns & Refunds for the applicable time limits. Using this form or obtaining our approval is not a condition of exercising a valid cancellation right.
Complete and return this form only if you wish to withdraw from the contract.
To: VELUGI LTD, 34 White Woman Lane, Norwich, NR6 7JB, United Kingdom; support@velugi.com
I/We (*) hereby give notice that I/We (*) cancel my/our (*) contract of sale of the following goods (*) / for the supply of the following service (*):
Ordered on (*) / received on (*):
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date:
(*) Delete as appropriate.
This page does not submit information online. Copy the wording into an email or print it and send it to the address above.